Your privacy matters to us. This policy explains what personal information luke 101 collects from Pakistani players, how it is used, who it may be shared with and the rights you have over your own data. Please read it carefully alongside our Terms and Conditions.
All personal data and PKR payment information is stored using industry-standard encryption. We apply strict access controls so that only authorised team members can view your account details.
Luke 101 does not sell, rent or trade your personal information to any third party. Data sharing is limited strictly to the service providers needed to operate the platform.
We only collect data that is genuinely needed to run your account, process PKR transactions and keep the platform secure. No hidden tracking beyond what is described in this policy.
You have the right to access, correct and delete your personal data. You can also opt out of marketing communications at any time — one message to support is all it takes.
About This Policy: This Privacy Policy applies to all users of the luke 101 platform at luke101.app, including registered players and visitors. It covers the website, any mobile-optimised version of the site and all related services. By registering an account or continuing to use the platform, you confirm that you have read and understood this policy.
Luke 101 takes the privacy of Pakistani players seriously. This policy sets out in plain language what information the platform collects, why it is collected, how it is stored and what your rights are. The goal is to give every registered player a clear and honest picture of how their personal data is handled — not to hide important details in legal language that nobody reads.
Luke 101 acts as the data controller for all personal information collected through the platform. This means the platform is responsible for deciding how and why your data is processed. Where third-party service providers process data on behalf of luke 101 — for example payment processors handling your JazzCash or Easypaisa transactions — they do so as data processors acting under instructions from luke 101, and under contractual obligations to keep your data secure.
This policy should be read alongside the Terms and Conditions and the Responsible Gaming policy, both of which form part of the overall agreement between you and luke 101. If you have any questions about any part of this policy, the support team is available 24/7 to assist.
Luke 101 collects two categories of information: information you provide directly, and information collected automatically through your use of the platform.
Information you provide directly:
Information collected automatically:
The table below summarises the main ways in which luke 101 uses the personal data it collects, and the reason for each use.
| Purpose | Data Used | Why It Is Necessary |
|---|---|---|
| Account creation and management | Name, DOB, email, mobile number | To set up and maintain your player account |
| Identity and age verification | CNIC copy, DOB, address | To confirm you are 18+ and a real individual |
| Processing PKR deposits and withdrawals | Payment method details, transaction history | To complete financial transactions on your account |
| Customer support | Account details, support correspondence | To respond to your queries and resolve issues |
| Fraud prevention and security | IP address, device data, transaction patterns | To detect and prevent fraud, money laundering and account abuse |
| Platform improvement | Session data, game usage data | To understand how the platform is used and improve the experience |
| Responsible gaming management | Deposit limits, session data, self-exclusion records | To enforce responsible gaming tools you have activated |
| Marketing communications | Email address, mobile number (where opted in) | To send promotions and offers you have agreed to receive |
Luke 101 does not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you without human review.
Luke 101 processes your personal data on one or more of the following legal bases, depending on the specific purpose:
Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of any processing carried out before the withdrawal. To withdraw consent for marketing, simply contact the support team or update your communication preferences in your account settings.
Luke 101 does not sell, rent or trade your personal information to any third party for their own commercial purposes. Data is shared only in the following limited circumstances:
Our commitment: Every third party that processes data on behalf of luke 101 is bound by a contractual data processing agreement. We do not allow these parties to use your data for their own marketing purposes or share it further without authorisation.
Luke 101 processes all financial transactions in Pakistani Rupees (PKR). When you make a deposit using JazzCash, Easypaisa, Raast, a bank transfer or a card, the payment details you enter are transmitted securely to the relevant payment processor using TLS encryption. Luke 101 does not store full card numbers, bank account numbers or JazzCash/Easypaisa wallet credentials on its own servers.
What luke 101 does retain is a record of:
This transaction history is retained for a minimum of five years as required for financial record-keeping and fraud prevention purposes. You can view your full transaction history at any time through your account dashboard.
All deposits must be made from payment accounts that belong to you. If a deposit is received from a third-party account, it will be returned and your account may be reviewed for security purposes. This policy exists to protect you from unauthorised use of your payment methods.
Luke 101 uses cookies and similar technologies to ensure the platform functions correctly, to remember your preferences and to understand how players interact with the site. A cookie is a small text file placed on your device when you visit a website.
The following categories of cookies are used on luke101.app:
Luke 101 does not use advertising cookies or allow third-party advertising networks to place cookies on the platform. You will not see behavioural advertising from luke 101 on other websites based on your activity here.
Most browsers allow you to manage or delete cookies through the browser settings menu. Disabling essential cookies will affect your ability to use the platform. Disabling functional and analytics cookies will not prevent you from playing but may reduce the quality of the experience.
Luke 101 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations.
When data is no longer required for any lawful purpose, it is securely deleted or anonymised in accordance with our internal data retention procedures.
Luke 101 applies a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction or alteration. These include:
Your role in security: No security system is completely foolproof. You can protect your account by using a strong, unique password, not sharing your login credentials with anyone and logging out of your account on shared devices. If you ever suspect unauthorised access to your account, contact support immediately.
As a registered player at luke 101, you have the following rights over your personal data. To exercise any of these rights, contact the support team with your registered account details and a clear description of your request.
You have the right to request a copy of all personal data luke 101 holds about you. We will provide this within a reasonable timeframe. You may ask for it in a commonly used electronic format.
If any of the personal data we hold about you is inaccurate or out of date, you have the right to request that it be corrected. For example, if your address has changed, you can ask us to update your records.
You may request that we delete your personal data in certain circumstances — for example, if the data is no longer necessary for the purpose it was collected, or if you withdraw consent and there is no other legal basis for retaining it. Note that legal retention obligations may mean we cannot delete all data immediately upon request.
You may request that we limit how we process your data in certain circumstances, such as while a dispute about the accuracy of the data is being resolved.
Where processing is based on consent or contractual necessity, you may request a copy of the data you provided to us in a structured, machine-readable format for transfer to another service.
You may object to processing based on legitimate interests, including profiling for platform improvement purposes. You may also object at any time to processing for direct marketing.
Luke 101 aims to respond to all privacy rights requests within 30 days. Complex requests may take longer, in which case you will be informed of the delay and an expected completion date.
Luke 101 may send you promotional communications about new games in the game lobby, upcoming bonuses, PSL cricket promotions and VIP offers if you have opted in to receive them during registration or through your account settings.
Marketing communications may be sent by email or SMS to your registered Pakistani mobile number. You will never receive unsolicited marketing from luke 101 without first providing explicit consent.
You can opt out of marketing communications at any time by:
Opting out of marketing will not affect transactional communications — you will still receive account-related notifications such as deposit confirmations, withdrawal updates, security alerts and important policy updates. These are necessary communications that cannot be unsubscribed from while your account is active.
Luke 101 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover or have reason to believe that a registered account belongs to an individual under 18, the account will be suspended immediately, any funds held will be reviewed in accordance with the Terms and Conditions, and all personal data associated with that account will be handled in line with the requirements for underage data.
If you are a parent or guardian and believe that a minor in your household has registered on the platform without your knowledge, please contact the support team immediately. We will investigate and take appropriate action as quickly as possible.
We recommend that parents and guardians use parental control software on shared devices and ensure that minors do not have unsupervised access to accounts that are logged in to gaming platforms.
Luke 101 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable laws or improvements to data handling practices. The updated version will be published on this page with a revised effective date.
Where changes are material — meaning they significantly affect your rights or how your data is used — registered players will be notified by email to their registered address and/or by an on-screen notification at next login. Minor updates such as formatting changes or clarifications that do not affect the substance of the policy may be made without specific notification.
We encourage you to review this page periodically. Continued use of the platform following publication of a revised policy constitutes your acceptance of the updated version. If you do not agree with any changes to this policy, you should stop using the platform and contact support to request account closure.
If you have any questions about this Privacy Policy, want to exercise any of your data rights or have a concern about how your personal information has been handled, please contact the luke 101 support team. The team is available 24 hours a day, 7 days a week.
You can reach support through the live chat feature on the platform or by emailing the support address shown in the footer of this page. When submitting a data rights request, please include:
Luke 101 aims to respond to all privacy-related queries within 30 days. If your request is complex or if you have submitted multiple requests, we may extend this period but will keep you informed throughout.
Support is available around the clock. Whether you have a privacy question, a data access request or just want to understand how the platform handles your information, the support team is ready to help. You can also visit the FAQ page for quick answers to common questions.
From your first deposit in PKR to your last withdrawal, data protection is part of how luke 101 operates — not an afterthought.
JazzCash, Easypaisa and bank transfers are all processed through encrypted channels. Your full payment credentials are never stored on luke 101 servers — only a masked reference is kept for your transaction history.
Your identity documents are processed securely and used solely to confirm your age and identity. Verification data is stored with the same level of security as payment information and is never shared with third parties except our verified KYC partners.
Platform usage data collected for improvement purposes is aggregated and anonymised. Individual player behaviour is not tracked for advertising or sold to data brokers. Analytics exist purely to make the platform better for Pakistani players.
You choose whether to receive promotional messages about new games, PSL cricket offers and VIP rewards. One click in your account settings or a message to support is all it takes to opt out — and transactional messages are always kept separate.
We hold your data only as long as needed — active account records while your account is open, and a five-year post-closure retention period for financial compliance. When data is no longer needed, it is securely deleted or anonymised.
Access, correct, delete or export your data at any time. Privacy rights requests are handled within 30 days. There is no complicated process — just contact support with your account details and we will take care of the rest.